As a professional conducting workshops, trainings, or events, the Net Promoter Score (NPS) is an effective way to gauge a participant’s experience in your program. By asking a simple question of attendees and calculating the NPS, you can easily evaluate and implement improvements based on the feedback you receive. NPS has become the standard worldwide…
Using talent management software packages to administer employee performance has suddenly become hugely popular. Within this new-found appreciation of the need to better address the management of human capital is the need to develop the actual talent within that resource pool. According to a recent report titled Human Capital Management: The CFO’s Perspective, sponsored by…
In an era of managing costs in order to grow revenue, it’s not surprising that talent management software and other programs are so popular. These tools attempt to make all areas of human resources, from employee assessments to controlling labor hours, more efficient and productive. A problem arises when top management realizes that these quality-management…
Engaged employees demonstrate three characteristics: commitment, involvement and enthusiasm. Employees become engaged when their employers meet their basic needs, create meaningful opportunities to contribute, foster a sense of belonging, and provide chances to learn and grow.* Employee training is likely to be a key factor in the implementation of any organizational strategy aimed at improving…
Small and mid-sized entrepreneurs, upwardly mobile business professionals and large corporations are increasingly using the services of business coaches to accelerate professional growth by helping them understand their strengths and challenges, achieve goals and objectives, a get results far beyond what an individual can accomplish by themselves. In this economy, however, spending money on a…